Initial enquiry form
Choose the type of help, tell us a few details and receive guidance on the appropriate next step.
Open the enquiry form →Start with your situation
Ask about medical care in China
Ask about a specialist opinion, a hospital appointment, treatment planning or a health check in China. You do not need to choose a hospital or paid service first. Start with a short summary of your situation and the question you want answered.
info@chinaspecialistcare.com
Useful when your question needs a written reply. Start with a summary rather than attaching a complete medical file.
Write an email →Message our coordination team
Useful for a short introduction, quick clarification or continuing a conversation already started with us.
Start a WhatsApp chat →What to include
Four things help us understand the request
Short and clear is more useful than sending a large bundle without context.
What has been diagnosed?
The current diagnosis, main symptoms or reason for a health check.
What do you want to achieve?
For example: another opinion, a specialist visit, surgery planning or a comprehensive checkup.
Which records are available?
Recent reports, imaging, pathology or test results—just list them first.
Are there timing or city preferences?
Tell us if travel dates, Shanghai, Beijing or another location matters.
Choose the closest route
Not sure what to ask for?
Select the description that is closest to your situation. It is fine if the route changes after we understand the case.
FREE STARTING POINT
Initial case review
For patients who do not know which hospital, specialty or service should come next.
BEFORE TRAVELSpecialist records review before travel
Our doctor takes your records to a relevant specialist while you remain at home. This optional service is not a live patient video consultation.
COMPLEX CASEMultidisciplinary review
For cancer, rare disease or another case involving two or more specialties.
PLANNING A VISITAppointment or treatment coordination
For patients who need a hospital route, visit, admission or treatment arrangement.
POPULAR SERVICEHealth check in China
Tell us your age, priorities, preferred city and dates; a package does not need to be chosen first.
ON THE GROUNDMedical companion
For bilingual navigation, interpretation and practical support during a hospital visit.
ARRIVAL SUPPORTVisa, pickup or hotel assistance
For help preparing the practical parts of a confirmed medical or health-check visit.
OTHER REQUESTTell us what you need
If none of these fits, describe the situation and we will confirm whether it is within our scope.
Contact and legal information
China-based support
Our enquiry channels are for care planning and coordination. They are not monitored as emergency services.
Service operator
ChinaSpecialistCare is operated by Suzhou Fenglin International Travel Service Co., Ltd.
Registered contact address
Room 2008, Building 2, Sanhuan Science and Technology Industrial Park, Wuzhong District, Suzhou, Jiangsu, China
苏州市吴中区三环科技产业园2号楼2008室
Urgent medical needs
Do not wait for a website, email or WhatsApp response. Contact local emergency services immediately. In mainland China, call 120.
Corrections and privacy requests
Email info@chinaspecialistcare.com and identify the page, enquiry or information concerned.
Ready to send a short summary?
Only your email and consent are required. You can add more details if you are comfortable doing so.