Privacy Policy

1. Who we are

ChinaSpecialistCare is operated by Suzhou Fenglin International Travel Service Co., Ltd. We provide information, hospital navigation and non-clinical coordination for international patients considering medical care in China.

Registered contact address: Room 2008, Building 2, Sanhuan Science and Technology Industrial Park, Wuzhong District, Suzhou, Jiangsu, China (中国江苏省苏州市吴中区三环科技产业园2号楼2008室).

2. Information we may collect

3. How we collect information

We collect information directly from you when you submit a website form, email us, contact us through WhatsApp, purchase a service, or provide records during coordination. We may also receive information from a family member or authorised representative, a hospital, a clinician, a payment provider or another provider involved in your request.

4. Why we use information

• to respond to an initial enquiry and identify a suitable service route;
• to organise, translate or summarise records at your request;
• to seek a proxy consultation, multidisciplinary review, specialist appointment or hospital review;
• to coordinate treatment, admission, companion, interpretation, visa, transport, hotel or health-check arrangements you request;
• to prepare quotations, process orders and payments, provide customer support and handle refunds or complaints;
• to protect our forms and systems from spam, misuse and security threats;
• to meet legal, accounting and regulatory obligations; and
• to improve our services using aggregated or de-identified information where reasonably possible.

We do not use your medical records for unrelated advertising and we do not sell personal information.

5. Consent and sensitive health information

When you choose to provide medical or health information, we ask for your consent to use that information for the specific enquiry or service you request. We limit collection to what is reasonably necessary and may ask for additional or separate permission before sharing sensitive information with a hospital, specialist or another service provider.

You may withdraw consent by contacting us. Withdrawal does not affect processing already completed and may mean we can no longer continue a requested service. We may retain limited records where required by law or necessary to establish, exercise or defend legal claims.

6. Who may receive information

Depending on the service you request, we may share only the information reasonably needed with:

• our authorised staff, case coordinators, general practitioners and translators;
• hospitals, clinics, medical departments, licensed specialists and multidisciplinary teams considering your case;
• payment, email, messaging, cloud storage, website security and IT providers acting for us;
• travel, visa, transport, accommodation, interpretation or companion-service providers where you ask us to arrange those services;
• professional advisers, insurers, regulators or authorities where disclosure is required or legally permitted.

Hospitals, clinicians, WhatsApp, payment providers and other third parties may process information under their own privacy notices. We encourage you to review those notices before using their services.

7. International communications and transfers

ChinaSpecialistCare operates in China and serves people in other countries. Your information may therefore be transmitted to, accessed from or stored in China and in countries where communication, payment, cloud or hospital providers operate. Data-protection standards may differ between countries.

Where consent or another safeguard is required for a cross-border transfer, we will seek the necessary permission or take other steps required by applicable law. Please do not send full medical files through a channel you do not wish to use.

8. Retention and security

We retain personal information only for as long as reasonably needed for the enquiry or service, customer support, accounting, dispute handling and applicable legal requirements. Different records may have different retention periods.

We use administrative, technical and organisational safeguards intended to protect information. No internet, email or messaging service is completely secure. If you believe information has been sent to us in error or an account or message has been compromised, contact us promptly.

9. Your choices and rights

Subject to applicable law, you may ask us to:

• confirm whether we hold personal information about you and provide access to it;
• correct incomplete or inaccurate information;
• delete information or restrict certain processing;
• provide a copy in a portable form where applicable;
• withdraw consent or object to certain uses; and
• explain how a significant decision involving your information was made.

We may need to verify your identity before responding. You may also contact the relevant data-protection authority if you believe your rights have not been respected.

10. Children and authorised representatives

Our services are not directed to children acting alone. A parent or legal guardian should make an enquiry and consent to the use of a minor's information. Where a family member, companion or representative contacts us, we may ask for evidence of authority before sharing medical or order information.

11. Cookies and website security

We may use necessary cookies or similar technologies to make the website work, remember essential preferences, protect forms and understand basic site performance. Our enquiry form uses Cloudflare Turnstile to reduce automated spam; Cloudflare may process technical and device information under its own privacy terms.

If we later introduce non-essential analytics or advertising cookies, we will update this notice and, where required, provide a choice before those cookies are used.

12. Changes to this policy

We may update this policy when our services, providers or legal obligations change. The date at the top identifies the current version. Material changes will be presented appropriately on the website.